At Kelan Travels, we are committed to ensuring that your orders are delivered safely and efficiently. Our goal is to provide a smooth and reliable shipping experience for every customer worldwide.
Order Processing
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All orders are carefully processed once payment and order details are confirmed.
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You will receive an order confirmation email after placing your order.
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Once your order is shipped, we will provide you with tracking details (if available) so you can monitor your shipment.
Shipping Partners
We work with trusted courier and logistics partners to ensure your orders are handled with care and delivered securely to your doorstep.
Packaging
All items are packed with care to prevent damage during transit. Special packaging may be used for fragile or sensitive items.
Incorrect Address or Failed Delivery
Please make sure that your shipping details are accurate at the time of placing your order. Kelan Travels is not responsible for delays or issues caused by incomplete or incorrect addresses provided by the customer.
Damaged or Lost Items
If your package arrives damaged or does not reach you, please contact us at [email protected] within 48 hours of delivery. We will work with our shipping partners to resolve the issue promptly.
Contact Us
If you have any questions about our Shipping Policy, please reach out to us at:
Email: [email protected]