At Kelan Travels, we strive to provide our customers with high-quality outdoor gear and travel essentials. If you are not fully satisfied with your purchase, we are here to help.
Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, in original packaging, and in the same condition that you received them.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed within 10–14 business days.
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Refunds will be issued through the original payment method (for Cash on Delivery orders, refunds will be processed via bank transfer or store credit).
Non-Returnable Items
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Certain items such as personal care products, clearance items, or customized products may not be eligible for return or refund.
Exchanges
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We currently do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.
Contact Us
For any questions regarding our Refunds and Return Policy, please contact us at:
Email: [email protected]